Skip to content Skip to footer

Quality Policy

McSarpong Medical Systems is committed to delivering quality medical equipment and exceptional after-sales solutions which meets the needs and exceeds the expections of its customers. As a company operating in the medical equipment industry, we recognize the critical importance of quality, reliability, and customer satisfaction. To demonstrate our dedications to these principles, McSarpong promises its valued customers committed to excellence by adopting innovative and top-notch engineering solutions. We are committed to complying with all regulatory, legal and industry requirements.

This Quality Policy serves as a framework for establishing and reviewing annual quality objectives. We regularly monitor our performance against these objectives, ensuring that our quality management system remains effective to achieve the intended outcomes of our Quality management system and the requirements of ISO13485:2016. We constantly improve our processes, products, and services to enhance customer satisfaction, and ensure that we remain at the forefront of the medical equipment industry.

Planned Preventive Maintenance (PPM) Services

Our dedication to quality extends beyond the initial sale of medical equipment. We understand the critical importance of maintaining the performance and reliability of our products throughout their lifecycle. That’s why we offer comprehensive Planned Preventive Maintenance (PPM) Services for all equipment sold. Our PPM services involve regular, scheduled maintenance activities designed to proactively prevent equipment failures and optimize performance. Through routine inspections, calibrations, and component replacements as necessary, our trained technicians ensure that our clients’ medical equipment operates at it’s peak efficiency, minimizing downtime and maximizing uptime.