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Returns Policy

McSarpong Medical  & Supplies makes every effort to ensure that the products you purchase arrive in perfect condition. However, in an unlikely event of damaged, defective or different/wrong item delivered, we offer a free replacement within 5 days of delivering the product. Kindly inform us on 0550173991 /0209329070 or within 5 days of receiving the product if it is eligible for replacement. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.

Returns requirement

For successful pick-up, your product will be inspected for the following:

  • Original Condition with outer box or case
  • User manual
  • Warranty cards
  • Other accompaniments in manufacturer packaging
  • After successful pick-up, the replacement of the product will be delivered to you within the next 72 hours.