McSarpong Medical  & Supplies makes every effort to ensure that the products you purchase arrive in perfect condition. However, in an unlikely event of damaged, defective or different/wrong item delivered, we offer a free replacement within 5 days of delivering the product. Kindly inform us on 0550173991 /0209329070 or info@mcsarpongmedicalsupllies.com within 5 days of receiving the product if it is eligible for replacement. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.